Frequently Asked Questions

Everything you need to know about your First Thing order.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your items sooner.

How do I initiate a return or exchange?

We accept returns within 30 days of delivery. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.

How do I find my perfect fit?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are our top priorities. We use 100% organic cotton and recycled polyester in over 80% of our current collection to reduce our environmental footprint.

Can I modify my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can request a change within 60 minutes of purchase by contacting our support team via live chat.